orders, shipping & returns
shipping & delivery
shipping rates
Orders over $100 qualify for free shipping*
- Nationwide: $10 flat fee (up to $100)*
- Rural Delivery: $6 surcharge
* excludes rural delivery surcharge
delivery timing & tracking
Please allow 2 - 3 business days for your order to be picked and packed.
You will receive a notification from us when your order is ready to despatch, this will contain a tracking link to track your order.
Please allow the following timings for your delivery once dispatched-
- North Island – next day
- South Island – 2 days
- Rural - add 1-2 days
Orders are dispatched by courier and can only be delivered to a valid physical address in New Zealand.
Please note we are unable to deliver goods to a PO Box address.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the next business day.
No deliveries can be made on weekends and Public Holidays.
We do not offer international delivery at this moment.
Should you not receive your order within the suggested delivery schedule, please contact our friendly customer care team contact us
special delivery instructions
Should you have a special delivery instruction, before completing your order please enter the relevant information in “Special Delivery Instructions” found in your order summary before checkout. The delivery instructions will be passed onto our courier partner and driver. Please ensure that you also include your contact details should the courier driver need to contact you.
return & refunds
return & refund policy
In the unfortunate event that you are sent the wrong product/s or product/s missing, please contact our friendly customer care team and we will arrange a refund. contact us
Please choose your products carefully as we do not give refunds or credits if you change your mind or make the wrong decision.
We will meet our obligation under the Consumer's Guarantee Act 1993.
refund procedure for unavailable items
In the event that an item is unavailable but paid for at the time of ordering, a refund will be made back to the original account from which payment was originally made.
product quality issue
In the unlikely event that you receive a product that has an issue with its quality, please contact our friendly customer care team and we will be happy to assist. contact us
goods received damaged
Should you receive goods damaged in transit please please contact us within 7 days of receiving the goods and our friendly customer care team will be happy to assist. Please leave the goods in the damaged packaging as they were delivered and send photos if you can. This will assist with any claims.
orders
can I collect my order?
No. At this time click and collect is not available.
can I change the delivery address on my order?
Please contact our friendly customer care team contact us and they will check the status of your order. If it hasn’t been processed they will be able to amend the delivery address for you.
However if your order has already been processed and dispatched, unfortunately the Ceres team can't fix this for you.
Once your order has been dispatched, we recommend contacting our freight provider with your tracking number, to attempt to redirect your parcel.
Please note, this may delay the expected delivery time of your order and is outside of our control.
how do I know my order has been received?
When you place your order successfully you will receive an order confirmation to the email address you supplied.
You can also view your order history on our site and visiting the My Account section here
what should I do if my order hasn't arrived?
We are really sorry to hear your order is still not with you, occasionally there can be delays in transit out of our control. Please contact our friendly customer care team and they will follow this up for you. contact us
I'm having trouble placing my order what should I do?
We’re sorry you’re having trouble. Please contact our customer care team contact us